Conditions Of Boarding

Our staff working hours are 8am - 5pm, owners are on site at all times. We close between 12pm and 2pm

The reception hours for enquiries and booking are from 9.30am to 12pm or 2pm - 4pm daily. Outwith these times an answering machine service is available. The staff may be busy working with the dogs and not always available to take your call. therefore, please leave a message and we will be in contact as soon as we are free.

Arrival time for dropping off dogs to board are mornings 8am - 12pm or afternoons 2pm - 4pm daily

collection time for dogs going home are mornings 10am - 12pm or afternoons 2pm - 4pm daily

Doggie day care is available from 8am until 8pm. Outwith these hours special arrangements can be made, please get in touch for more information

Viewings are available by appointment daily at 11am or 2.30pm - please call reception to enquire about availability, dates and times. This is purely for organisational purposes, as our first priority is taking care of the needs of all dogs boarding

No dogs will be accepted without proof of current vaccinations.

Infectious Tracheobronchitis (Kennel Cough) Although we do not insist upon the kennel cough vaccine, unless there is a known outbreak in the area. We do insist that should owners wish to vaccinate their dogs against the disease that it is done 2 full weeks before arrival at the kennels. This is to ensure the live aspect of the vaccine has been incubated during the first highly contagious 72 hour period & up to 2 weeks from date of administration.

If a dog is presented to the kennels just after receiving the kennel cough vaccine. We reserve the right to refuse boarding if suitabe isolation is not available for the 2 week period necessary after administration by your vet. This is to protect other canine guests from contracting the disease through a live carrier during that time frame.

All items provided by owners e.g blankets, toys, containers etc... are left at the owners own risk. We cannot be responsible for any loss or damage.

The owners of Westmains boarding kennels Ltd assume the right to contact their own veterinarian or the vet a dog is registered to, if they feel it is deemed necessary and we are unable to contact the owner or the owner's representative..

On booking a Non refundable deposit of £30.00 per dog is required. This is then taken off the total cost of their stay.

It is mandatory that all fees are paid on arrival at the kennels, no dog shall be permitted to leave the premises until payment has been made. No dog will be released from the kennels to a third party during or on day of departure, unless written notification has been received from the owner. This can be done by way of facebook, email, etc..

We reserve the right to re-home any animal not collected within seven days of the due departure date if no communication has been received from the owner or their representative and all efforts to contact them fail.

We accept payment by cash or all major credit or debit cards. With the exception of American Express.

All dates booked, MUST BE PAID FOR! (Irrelevant of whether owners decide to collect their pets before the said departure date).